Shipping policy

Last updated: August 2026

Thank you for shopping with EDIAG. This Shipping Policy explains the shipping, delivery, tracking, and customs terms that apply to orders placed through ediagtool.com.

1. Free Worldwide Shipping

EDIAG provides free standard shipping worldwide for all destinations available at checkout.

No standard shipping fee will be charged for orders placed through ediagtool.com.

Please note that free shipping does not include customs duties, import taxes, VAT, brokerage fees, or other charges that may be imposed by the destination country or local authorities.

2. Delivery Time

Orders are fulfilled from appropriate warehouse inventory based on the shipping destination and product availability.

The estimated delivery time is generally:

2–7 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, public holidays, weather conditions, customs clearance, or other circumstances outside EDIAG’s reasonable control.

Business days do not include weekends or public holidays.

3. Shipping Carriers

EDIAG works with trusted international and regional logistics providers, which may include DHL, FedEx, UPS, USPS, and other carriers.

The carrier used for an order may vary depending on the destination, warehouse location, package characteristics, and available shipping route.

A specific carrier may not always be available for customer selection.

4. Tracking Information

Once your order has been shipped, tracking information will be sent to the email address provided with your order when tracking is available.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number.

Orders containing multiple products may occasionally be shipped in separate packages. If this occurs, separate tracking information may be provided for each shipment.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise clearly stated at checkout, these charges are not included in the product price and are the responsibility of the customer.

EDIAG does not control these charges and cannot determine their amount in advance.

Customers are responsible for understanding and complying with the customs and import requirements applicable in their country or region.

Free shipping does not mean that customs duties, import taxes, or other import-related charges are included.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@ediagtool.com

Once an order has entered processing or has been shipped, we may not be able to change the delivery address.

7. Delivery Issues

If your tracking information shows an unexpected delay, delivery exception, or other shipping issue, please contact us at:

support@ediagtool.com

Please include your order number and tracking number so our support team can assist you.

If a package appears to have been lost or damaged during transit, please contact us so that we can review the shipment with the carrier.

8. Undeliverable or Refused Packages

If a package cannot be delivered because of an incorrect or incomplete address, refusal by the recipient, failure to complete required customs procedures, or another issue attributable to the recipient, additional shipping, return, customs, or carrier charges may apply.

Any refund in these circumstances will be handled in accordance with our Refund Policy after applicable charges have been determined.

9. Contact Us

If you have any questions about shipping or delivery, please contact:

EDIAG(HONG KONG) TECH CO., LIMITED

Room 611V, 6/F, Metro Loft
38 Kwai Hei Street, Kwai Fong
New Territories, Hong Kong

Email: support@ediagtool.com