Privacy policy

Last updated: August 2026

This Privacy Policy explains how EDIAG(HONG KONG) TECH CO., LIMITED (“EDIAG”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from ediagtool.com.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Information You Provide to Us

This may include:

· Name;

· Email address;

· Shipping address;

· Billing address;

· Telephone number, if provided;

· Customer account information;

· Order and purchase information;

· Communications with our customer support team;

· Product reviews, inquiries, or other information you choose to submit;

· Marketing preferences;

· Other information you voluntarily provide.

Order and Transaction Information

When you place an order, we may process information relating to:

· Products purchased;

· Order value;

· Payment status;

· Shipping and delivery information;

· Returns and refunds;

· Transaction history.

Payment information is processed through Shopify and/or authorized third-party payment service providers.

EDIAG does not directly store your complete credit or debit card number.

Device and Usage Information

When you visit ediagtool.com, certain technical information may be collected automatically, including:

· IP address;

· Browser type;

· Device type;

· Operating system;

· Pages viewed;

· Referring website or traffic source;

· Approximate location derived from IP address;

· Website interactions;

· Cookie identifiers;

· Similar technical or usage information.

2. How We Use Personal Information

We may use personal information to:

· Process and fulfill orders;

· Arrange shipping and delivery;

· Process returns, refunds, and cancellations;

· Provide customer service and technical support;

· Communicate with you about orders or account activity;

· Operate, maintain, and improve our website;

· Understand how visitors and customers use our website;

· Detect and prevent fraud, abuse, and security incidents;

· Comply with applicable legal, tax, accounting, and regulatory obligations;

· Send marketing communications where permitted and where any required consent has been obtained;

· Measure advertising and marketing performance;

· Personalize website or advertising experiences where permitted by applicable law.

3. Shopify

Our online store is hosted on Shopify.

Shopify provides the e-commerce infrastructure that enables us to operate our online store, manage customer accounts and orders, process transactions, and provide related services.

As part of these services, Shopify may process information relating to visitors and customers.

We currently use Shopify Network Intelligence.

Where enabled and permitted by applicable law, Shopify may use information generated through interactions with our store and the Shopify platform to provide enhanced commerce, analytics, security, advertising, and personalization services.

Depending on your location, privacy controls, cookie consent options, and data-sharing opt-out mechanisms may be available through our website.

4. Payment Processing

Payments made through ediagtool.com are processed by Shopify and/or authorized payment service providers.

These service providers may collect and process information necessary to authorize, complete, prevent fraud in, and manage payment transactions.

EDIAG does not directly store complete payment card numbers.

Payment service providers process payment information according to their own privacy, security, and regulatory requirements.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies in connection with ediagtool.com.

These technologies may be used for:

· Essential website functionality;

· Shopping cart and checkout functionality;

· Customer account functionality;

· Security and fraud prevention;

· Website analytics;

· Performance measurement;

· Advertising measurement;

· Marketing personalization where permitted.

Necessary Cookies

Some cookies and similar technologies are necessary for the website, shopping cart, checkout, security features, and other essential functions to operate correctly.

Google Analytics

We use Google Analytics 4 (GA4) to help us understand how visitors interact with ediagtool.com and to measure website performance.

Google Analytics may process information such as:

· Device and browser information;

· Website interactions;

· Approximate geographic information;

· Traffic sources;

· Online identifiers.

Meta Pixel

We use the Meta Pixel for advertising measurement and related marketing purposes.

Depending on your location, consent preferences, and applicable law, the Meta Pixel may process information about your interactions with our website to help us:

· Measure advertising performance;

· Understand conversions;

· Improve advertising campaigns;

· Create or reach relevant advertising audiences.

6. Cookie and Privacy Choices

Depending on your location, you may be able to control certain cookies and data-processing activities through the privacy tools available on ediagtool.com.

Our website uses Shopify customer privacy features, which may include:

· Cookie consent controls;

· A Cookie Banner;

· A data-sharing opt-out page where required or available.

The privacy choices available to you may vary depending on your country, region, or U.S. state.

You may also manage or block cookies using your browser settings.

Please note that disabling certain cookies may affect the availability or functionality of some parts of our website.

7. Marketing Communications

If you subscribe to our marketing communications or otherwise provide the required consent, we may send you information relating to:

· Products;

· Special offers;

· Promotions;

· New releases;

· Other EDIAG news or updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email.

Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications, such as:

· Order confirmations;

· Shipping notifications;

· Refund information;

· Security notifications;

· Customer service communications.

8. How We Share Personal Information

We may share personal information with service providers and business partners where reasonably necessary to operate our business and provide our services.

These may include:

· Shopify;

· Payment service providers;

· Shipping and logistics providers;

· Warehouse and fulfillment providers;

· Customer service providers;

· Analytics providers;

· Advertising and marketing platforms;

· IT, hosting, and security providers;

· Professional advisers;

· Government, regulatory, law enforcement, or judicial authorities where required by applicable law.

We limit such disclosures to purposes related to operating our business, providing our services, complying with legal obligations, protecting our rights, or other purposes described in this Privacy Policy.

Depending on applicable privacy law, certain uses of information for advertising, analytics, or personalization may be considered a “sale,” “sharing,” or use for targeted advertising.

Where applicable, we provide the consent or opt-out mechanisms required by law.

9. International Data Processing

EDIAG operates an international e-commerce business and works with service providers that may process personal information in countries or regions other than where you live.

Our Shopify customer data storage location is currently configured in the United States.

Other service providers may also process information in different jurisdictions.

Where required by applicable law, appropriate measures may be used to protect personal information transferred internationally.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on factors including:

· The type of information;

· The duration of our relationship with you;

· Order and transaction history;

· Warranty and customer service requirements;

· Fraud prevention and security needs;

· Dispute resolution requirements;

· Applicable legal, tax, accounting, and regulatory obligations.

Certain transaction, accounting, tax, fraud-prevention, or business records may need to be retained even after a customer account is closed or a deletion request is submitted.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

· Request access to your personal information;

· Request correction of inaccurate personal information;

· Request deletion of certain personal information;

· Request a copy of certain personal information;

· Object to or restrict certain processing;

· Withdraw consent where processing is based on consent;

· Opt out of certain data sharing or targeted advertising where applicable;

· Appeal certain decisions regarding privacy requests where required by law.

These rights may be subject to legal limitations and exceptions.

To submit a privacy request, please contact:

support@ediagtool.com

We may need to verify your identity before completing certain privacy requests.

12. Children’s Privacy

ediagtool.com is not intended for children to make purchases independently.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

13. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Where customer account functionality is available, customers are responsible for keeping their login credentials confidential.

14. Third-Party Websites and Services

ediagtool.com may contain links to third-party websites, platforms, services, or applications.

We are not responsible for the privacy practices or content of third parties.

We encourage you to review the applicable privacy policies of third-party services before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

· Our services;

· Business practices;

· Technologies;

· Service providers;

· Legal or regulatory requirements;

· Privacy practices.

When this Privacy Policy is updated, the “Last updated” date at the top of this page may be revised accordingly.

16. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

EDIAG(HONG KONG) TECH CO., LIMITED

Room 611V, 6/F, Metro Loft
38 Kwai Hei Street, Kwai Fong
New Territories, Hong Kong

Email: support@ediagtool.com