U0197 — Lost Communication with Hands-Free Phone Control Module
The infotainment system cannot reach the hands-free phone controller. Bluetooth telephony, address book sync and emergency call features may be unavailable.
General code reference. Confirm the definition and diagnostic procedure for your vehicle's year, model and engine. A stored code alone does not identify a failed part.
Affected components
- Hands free module
- Infotainment bus
Possible causes to check
These are possible checks, not a ranked diagnosis. Follow the vehicle manufacturer's test procedure before replacing parts.
- Hands-free module unpowered
- Gateway module routing CAN messages incorrectly
- CAN terminating resistor (120 Ω) drifted out of spec
Possible symptoms
- Multiple warning lights may illuminate
- Affected modules may go into limp mode or shut down
- Specific functions inoperative depending on module
- Diagnostic tools may show communication faults
Sources
Check each reference's vehicle and model-year scope. General background links do not establish which fault is most likely on your vehicle.
Diagnostic information is provided for reference only. Confirm the code with a compatible scan tool and follow the vehicle manufacturer's service procedures before replacing components.