Support Center

Check the label on the back or bottom of the device, the original packaging, or the About / Device information screen when available. Keep a photo of the label and your order number before contacting support.

Setup differs by product. Start with the manual for your exact model. Bluetooth tools may require a companion app and permissions for Bluetooth, location, and local network access; tablet tools generally complete setup on the device. Do not use instructions for a different model.

Update methods vary by model. Wi-Fi tablet scanners generally update from the device, while app-based Bluetooth tools update through their companion app. Follow the instructions supplied with your exact product or contact support before installing any file.

Use Vehicle Coverage to check the vehicle make and diagnostic job. Coverage can still vary by model, year, trim, powertrain, region, and software version. For an advanced function, contact support with your vehicle details before ordering.

No. Standard OBD2 functions and manufacturer-specific functions are different. All-system diagnostics, bidirectional controls, resets, coding, and special functions depend on the scanner and the vehicle.

Update terms vary by product and software package. Check the product page and model-specific update information for the included update period and any optional renewal before purchase.

Use Track Your Order with the tracking number or order details from your shipping email. Multi-item orders may arrive in separate shipments.

Delivery depends on stock location and destination. Local inventory normally arrives faster; international shipments can take longer because of logistics and customs. See the Shipping Policy for current estimates and supported regions.

Contact us as soon as possible with your order number. We can only change or cancel an order before it has been dispatched.

Contact support before sending anything back. Include your order number, product model, serial number, a clear description of the issue, and photos or video when relevant. Returns sent without authorization may not be accepted.

Compatibility depends on the exact vehicle and function and is not automatically a hardware defect. Check coverage before purchase and contact support when an advanced function is essential to your work.

Send your order number, product model, serial number, vehicle year / make / model, the function you are trying to use, and clear screenshots or video of any error. Complete details help us diagnose the issue faster.