Shipping Policy

This policy explains shipping availability, delivery estimates, tracking, and customs responsibilities for orders placed on EDIAG.

Shipping Availability & Cost

Shipping availability and the final shipping charge are confirmed at checkout for your delivery address. Free shipping is available in many supported countries and regions when shown at checkout. Remote locations or destinations outside the free-shipping area may have an additional charge.

Estimated Delivery Time

• Local inventory: Delivery normally takes 2–7 business days.
• Stock shipped from another warehouse: Delivery normally takes 7–30 business days or longer.

These are estimates, not guarantees. Delivery can take longer because of destination regulations, customs clearance, severe weather, holidays, carrier disruption, or other logistics conditions outside our control.

Carriers

Depending on the warehouse and destination, orders may ship with DHL, FedEx, Aramex, UPS, USPS, FBA, 4PX, Singapore Post, TNT, or another standard shipping service. The carrier is selected according to the available route and cannot always be changed after ordering.

Tracking Your Order

Tracking details are sent to the email used at checkout after dispatch. It can take time for a newly issued tracking number to show the first carrier scan. Use the Track Your Order page to check the latest available status.

Orders with multiple products may ship in separate packages. Each package can have its own tracking number and delivery date.

Customs, Duties & Taxes

The buyer is responsible for customs duties, import taxes, brokerage charges, and documents required by the destination country unless checkout clearly states otherwise. EDIAG cannot determine local charges in advance. Contact your customs authority for current rules.

Address Changes & Delivery Problems

Review the recipient name, phone number, street address, postal code, and region before placing the order. Contact support immediately if a correction is needed. An address cannot be changed after the carrier has accepted the shipment in many cases.

If tracking shows no movement for an extended period, a delivery exception, or delivery to the wrong location, contact support with your order number and tracking number. We will review the available carrier information and advise the next step.